Frequently Asked Questions
Can I cancel my order after placing it?
No, once an order is placed, it cannot be canceled. However, for any changes before dispatch, please contact us at support@looop.co.in.
How long does it take to receive my order?
Orders are usually dispatched within 48 hours of payment confirmation (excluding weekends and public holidays) and delivered within 2ā7 working days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. Please allow a few hours for the tracking to update.
ā I didnāt receive a tracking link. What should I do?
If you havenāt received tracking details within 48 hours of placing your order, please contact us at support@looop.co.in
Do you offer free shipping?
Yes, we offer free delivery across Pan India.
What if my package is marked as delivered but I didnāt receive it?
Once a package is marked as āDeliveredā, we are not responsible for any lost, stolen, or misplaced parcels. Please ensure your shipping address is accurate and secure at the time of order.
Do you offer exchanges?
Yes, we offer exchanges only for size-related issues, and only once per product. You must request an exchange within 2 days of delivery by emailing support@looop.co.in.
What are the conditions for exchange eligibility?
To be eligible:
The item must be unused and unwashed
All tags must be intact
It must be returned in the original packaging
If the product fails the quality check, it will be returned to you, and additional shipping charges will apply.
What if the size I want in exchange is out of stock?
If your requested size is out of stock, we will not be able to process the exchange.
Do you accept returns?
No, returns are not accepted unless the product is defective and cannot be replaced.
What if I receive a defective or damaged product?
Please email us at support@looop.co.in within 2 days of delivery with:
Your order number
Your name
Clear photos of the issue
We will verify the issue and, if eligible, replace the item within 3 to 10 working days. If out of stock, you may choose another item of equal or higher value.
What happens if my defective item fails the quality check?
If the returned item fails our quality check, it will be sent back to you. In that case, pickup and delivery charges will apply
How do I care for my products?
Please follow the care instructions provided with each item. Any damage caused by improper care will not qualify for exchange or replacement.
Who do I contact for support?
You can reach out to us via email at support@looop.co.in for any questions, order issues, or concerns.
